Yes, they may offer a lower price, but I personally would gladly pay someone more just to be treated with dignity, respect and actually feel like a valued customer.For retail rentals only secured with Extended Protection within the cost of the rental (excluding any liability protection or insurance coverage provided under a commercial contract), the following shall apply:Įxtended Protection (EP) (Where available): Owner provides Renter or any AAD with third party liability protection in an amount equal to the minimum financial responsibility limits applicable to the vehicle (the Primary Protection). Their version of customer service is pathetic and I am so disgusted with their lack of respect- I will GLADLY pay twice the amount to any other company just so I never have to deal with these awful people again. I have yet to receive a response regarding my situation. Also "if I want to pursue it"? Really? Would you not WANT to make sure your customers are fully satisfied? Not Fox! Despite the frustration I had with their lack of attention to detail regarding even attempting to read my initial documentation- I called again to relay the specifics of the over-charge. This is AFTER I had taken the time to explain in great detail (including customer numbers, confirmation codes, dates, etc.). I only received 1 response months after my first few inquiries that did not address the issue, but asked me to call them again to restate the problem- if I still wanted to pursue it. I tried to contact at least 6 times over the course of a few months regarding being over-charged for something. This company has the worst customer service.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |